Operations Management

Operations management is supervision, designing, and controlling the process of production and redesigning business operations in the production of goods or services. It involves the accountability of confirming that business operations are productive in terms of using as minimum resources required, and effective in terms of meeting customer requirements. It also deals with the design and management of products, processes, services and supply chains.

Tactical issues include plant layout and structure, project management methods, and equipment selection and replacement. Operational issues include production scheduling and control, inventory management, quality control and inspection, traffic and materials handling, and equipment maintenance policies.

Our services include:

Managing Customers: In many service models - particularly those oriented around customer "self-service" - customers have an operating role. That is, customers perform tasks that traditionally were performed by employees. We help managing cusomers.
Managing Employees: Service models across a variety of contexts are heavily dependent on employees for service delivery. We design appropriate performance management systems - encompassing employee selection, performance measurement, incentives, and job design - for ensuring effective service delivery. Particular attention will be paid to designing performance management systems to leverage the rewards - while mitigating the risks - of empowering service-delivery employees to be responsive to customers.
Managing Service Transformation: Many organizations which have not traditionally competed on service are facing increasing pressure to do so as service competitors enter their industries and markets. We focus on the integration and application of transforming such organizations to compete effectively on service.
Reducing Costs: Reducing the costs of producing products and services and being efficient
Low Expense: Reducing the amount of investment that is necessary to produce the required type and quantity of products and services by increasing the effective capacity of the operations.
Building the future: Providing the basis for future innovation by building a solid base of operations skills and knowledge within the business